Last updated: April 30, 2026
Company name:万宁市皈量商贸有限公司
Email:service@mail.zbnwqrf.com
Phone: +86 16785687723
Address:海南省万宁市礼纪镇首创禧悦湾193单元1103室
Legal representative: 任丽娟
Unified Social Credit Code: 91460000MAKBPQMM0Q
Frequently Asked Questions (FAQ) | Shopping Q&A Summary
We are a niche department store focusing on serving the US market. To help you quickly resolve common questions regarding shopping, orders, taxes, and after-sales service, we have compiled and answered the most frequently asked questions. If you have any other unresolved issues, please feel free to contact our customer service team.
Official Inquiry Email: service@mail.zbnwqrf.com
Customer Service Hours (UTC+8:00): Monday to Friday, 9:00 AM - 6:00 PM (No inquiries on weekends and public holidays)
I. Order-Related Issues
Q1: Can I modify my order information after placing it?
Yes. Within 12 hours of successfully placing your order, you can modify your shipping address, product specifications, order quantity, and other information. After this time, the order will enter the warehouse preparation process, and the system information will be locked, making it impossible to edit or change it. Please check your order details promptly after placing your order.
Q2: How long does it take for my order to be shipped after I place it? How long will it take to receive the goods?
All orders for in-stock items will typically be shipped within 1-2 business days (weekends and public holidays are closed and not included in the shipping time). Under normal logistics conditions, the actual delivery time for users is 5-7 business days. Delivery time may fluctuate reasonably due to weather, logistics fluctuations, holidays, or other special circumstances.
II. Tax and Customs Duties
Q3: Does the order price include taxes? Is additional tax required?
The price of all products in our store includes basic taxes. Users do not need to pay additional domestic taxes when placing an order. The price at checkout is the final price payable; there are no hidden charges or additional tax surcharges.
Q4: Will customs duties be incurred? How are customs duties collected?
If an order involves customs duties, they will be handled in accordance with the official policies and laws of the destination country. Customs duty standards, exemption limits, and collection rules vary by region; please refer to the latest requirements of your local customs office for details.
III. Customer Service Inquiries
Q5: How do I contact customer service for order, logistics, or product issues? For inquiries regarding product details, order progress, logistics issues, after-sales problems, etc., please contact us via our official email address: service@mail.zbnwqrf.com. Customer service is available Monday to Friday, 9:00 AM to 6:00 PM (UTC+8). Messages left on holidays will be prioritized for response on the first business day after the holiday.
