Last updated: April 30, 2026
Company name:万宁市皈量商贸有限公司
Email:service@mail.zbnwqrf.com
Phone: +86 16785687723
Address:海南省万宁市礼纪镇首创禧悦湾193单元1103室
Legal representative: 任丽娟
Unified Social Credit Code: 91460000MAKBPQMM0Q
Privacy Policy
We are a niche department store retailer focusing on the US market, and we always place great importance on the security and privacy of every user's personal information. This Privacy Policy aims to clearly inform our users of our rules regarding the collection, use, storage, protection, and disclosure of personal information. It applies to all users who visit this website and place orders. By accessing the website, registering an account, submitting an order, and using our services, you agree to all the terms of this Privacy Policy. Please read it carefully before using our services.
I. Basic Contact and Service Instructions
Official Contact Email: service@mail.zbnwqrf.com
Customer Service Hours (UTC+8:00): Monday to Friday, 9:00 AM – 6:00 PM. No inquiries, after-sales service, or information-related matters are handled on weekends and public holidays.
Order Service Rules: Orders with sufficient stock will be shipped within 1-2 business days (excluding weekends and public holidays). Standard delivery time is 5-7 business days. Users can apply to modify order information within 12 hours of order submission; after this time, the order will enter the restocking process and cannot be modified.
II. User Information We Collect
To ensure smooth order processing, efficient logistics, and effective after-sales service, we only collect essential user information and will never illegally collect irrelevant or private data. This information primarily includes the following categories:
1. Personal Information Actively Submitted by Users
Information actively filled in or provided by users during order placement, inquiries, and after-sales processes, including but not limited to: name, shipping address, contact number, email address, order remarks, and after-sales evidence images and videos.
2. Transaction and Order Information
Including user order records, purchased product information, transaction time, payment vouchers, tracking numbers, order modifications, and after-sales records. This information is used solely for order verification, fulfillment of orders, and after-sales follow-up.
3. Device and Browsing Information
During user visits to this site, the system automatically collects basic browsing data, including device model, browser type, access IP address, page browsing history, and access duration. This information is used to optimize website experience, troubleshoot access problems, and prevent risky transactions.
III. Purpose of Information Use
All user information we collect will only be used for legitimate and necessary business service scenarios and will not be used for any illegal purposes. Specific uses are as follows:
1. Order Fulfillment: Used for order verification, product preparation, logistics and delivery, and order follow-up to ensure smooth transaction completion;
2. Customer Service: Used to respond to user inquiries, handle order modifications, after-sales warranty, returns and exchanges, and other related business;
3. Push Service Notifications: Sending necessary service information such as tracking numbers, order status updates, after-sales progress, and policy updates via email;
4. Optimizing User Experience: Analyzing website access data to optimize page functionality, product display, and service processes;
5. Ensuring Transaction Security: Preventing risks such as fake orders, fraudulent transactions, and malicious after-sales service to protect the legitimate rights and interests of the platform and users.
IV. Information Storage and Security Protection
We adopt industry-standard encryption technology and security mechanisms to encrypt and store user personal information and transaction data during transmission. We have established a comprehensive internal information management system, strictly control user data access permissions, and eliminate risks such as information leakage, tampering, loss, and misuse.
We retain user data only for a reasonable period required for service provision. After the order transaction and after-sales process are completed, we will anonymize or clean up user privacy information in accordance with compliance requirements. Furthermore, we will not retain sensitive payment information such as user payment passwords and security codes without authorization, and we are fully committed to protecting user funds and privacy.
V. Information Sharing and Disclosure Rules
We strictly adhere to privacy protection principles and will not sell, rent, or trade any user personal privacy information. We will only share user information appropriately in the following necessary scenarios:
1. Logistics and Delivery: Synchronizing necessary receiving information with logistics service providers such as UPS, FedEx, and USPS, solely for package delivery fulfillment;
2. Payment and Settlement: Synchronizing transaction information with official payment channels, solely for transaction verification and fund settlement;
3. Compliance Requirements: Disclosing relevant information in accordance with local laws and regulations, and the legal requirements of judicial and regulatory authorities.
VI. User Privacy Rights
Users have full legal rights to their personal information, including the right to inquire, verify, correct, delete, and revoke authorization. If you need to inquire about your personal data, correct errors, or request the deletion of your personal privacy data, you can contact us via our official email address during customer service hours. We will process your request promptly within the scope of compliance.
Meanwhile, you can choose to refuse to receive unnecessary marketing push notifications at any time without affecting normal order services and after-sales rights.
VII. Privacy Protection for Minors
This website provides department store product sales services to adult consumers and does not provide services to minors under the age of 13. We will not proactively collect personal information from minors. If you are a minor, please do not use this website's services and do not submit any personal information to us. If we accidentally obtain a minor's privacy information, we will delete it immediately.
VIII. Policy Updates and Revisions
We reserve the right to update and revise this Privacy Policy at any time. Updated policies will be directly published on the page and will take effect immediately upon publication. Users are advised to review this policy regularly. Continued use of our services constitutes acceptance of the updated privacy terms.
IX. Contact Us
If you have any questions, suggestions, or requests regarding this Privacy Policy or personal information protection, please feel free to contact us via our official email address:
Email: service@mail.zbnwqrf.com
We will do our best to answer and handle your questions.
