Last updated: April 30, 2026
Company name:万宁市皈量商贸有限公司
Email:service@mail.zbnwqrf.com
Phone: +86 16785687723
Address:海南省万宁市礼纪镇首创禧悦湾193单元1103室
Legal representative: 任丽娟
Unified Social Credit Code: 91460000MAKBPQMM0Q
Shipping and Delivery Policy
We primarily sell niche department store products in the US. To ensure a transparent and secure shopping experience for every customer, we hereby publish our standardized shipping and delivery rules. The following policy applies to all orders placed through this store. Placing an order signifies that you have read and agreed to these shipping terms.
I. Customer Service and Basic Order Information
Inquiry Email: service@mail.zbnwqrf.com
Customer Service Hours (UTC+8:00): Monday to Friday 09:00–18:00 (No orders or inquiries processed on weekends and public holidays)
Order Modification Rules: Address, specifications, and other information can be modified within 12 hours of successful order placement. After this period, the order will enter the preparation process and will be locked by the system, making changes impossible.
Basic Delivery Time: In-stock orders are generally shipped within 1–2 business days (weekends and holidays will be postponed). The standard delivery time is 5–7 business days.
Delivery Time Variable Explanation: Actual shipping time may vary due to order demand, factory production schedules, holidays, weather changes, and other objective factors. Please understand that this may cause reasonable fluctuations.
II. Shipping, Taxes, and Customs Duties Explanation
We offer free shipping on all orders within the 48 states of the United States.
Areas Excluded from Free Shipping: Alaska, Hawaii, protected countries, APO/FPO military addresses, and PO Boxes are not eligible for free shipping. Related shipping costs must be borne by the buyer.
Taxes and Customs Duties: Local taxes and customs duties related to your order are subject to the laws and regulations of the destination country.
III. Shipping Methods and Logistics Tracking
We use UPS, FedEx, and USPS as our main logistics channels for delivery, ensuring stable, safe, and efficient package transportation. Orders within the 48 states of the United States enjoy free shipping.
Please ensure that you fill in a complete, accurate, and valid shipping address and contact information when placing your order. If delivery fails, the package is returned, or it needs to be re-delivered due to user reasons such as incorrect address, missing information, or incomplete information, all subsequent shipping costs and additional expenses will be borne by the user.
After your order is shipped, we will send you a tracking number via our official email address. You can check the real-time logistics progress and estimated delivery time at any time, keeping track of your order's status.
IV. Package Receipt and Delivery Rules
All packages in our store support no-signature delivery by default. The logistics carrier can directly deliver to your door without requiring the recipient's signature, improving delivery efficiency.
If you require a signature confirmation service, please contact customer service via our official email address within 24 hours of placing your order to submit your request. We will assist in coordinating with the logistics company to adjust the delivery method. Failure to submit a request within the specified time will result in the default delivery method being no-signature, and no changes can be made later.
